a. MLTW seeks to ensure that the quality of service to each candidate, award holder, Course Director and Provider is of the highest quality at all times.
b. Registration fees are reviewed on an annual basis.
c. MLTW sets its registration fees for candidates in consultation with the other home nation training Boards to ensure that there is parity between the fees charged by each training Board.
d. MLTW offers a number of support materials for candidates and Award holders. These include books, videos, DVDs, information sheets and pamphlets.
e. MLTW aims, so far as reasonably possible, to register candidates within ten working days of receipt of relevant and appropriately lodged applications.
f. MLTW will endeavour to ensure that all Award scheme courses are run in accordance with the guidance set out in the Award scheme handbooks.
g. MLTW will enter all training records received into the National Training Database within a ten-day period after the report has been received from the Provider.
h. MLTW will ensure that all candidates, Course Director and Provider appeals are dealt with in a fair and open manner as set out in the MLTW Complaints and Appeals Procedure.
i. Where registrants have mistakenly registered for an incorrect award scheme, MLTW will endeavour to provide a refund or transfer the registration to the correct award scheme as long as the originally issued handbooks and logbooks issued are returned to MLTW in good condition and without undue delay. An administrative charge may be made for refunds and re-registrations.
j. All registration fees are payable in Pounds Sterling.
MLTW will monitor these arrangements:
a. While visiting courses as part of its moderation
b. By direct questioning of candidates.
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